Refund policy

We want every order to be exactly what you hoped for. If something isn't right, we're here to make it easy.

Our 30-Day Return Window

You have 30 days from the date of delivery to return any item, whether it's a sizing issue or simply not what you expected once it arrived. This is in addition to your statutory rights under the Consumer Contracts Regulations 2013, which entitle you to cancel your order within 14 days of receipt.

Return instructions, including the return address, will be provided via email once your return request has been confirmed.

To qualify for a return:

  • Items must be unworn, unwashed, and in their original condition
  • Tags and original packaging must still be attached and intact
  • Proof of purchase is required (your order confirmation email is sufficient)

To start a return, email us at contact@rayneoflondon.com with your order number and the reason for return. We will confirm the details and walk you through the next steps within 1–2 business days.

Refunds

Once we have received and inspected your return, refunds are processed within 10 business days back to your original payment method. You will receive a confirmation email once your refund has been issued.

Please note:

  • No restocking fees apply — your refund will reflect the full amount paid for the item
  • Original shipping was free, so no shipping cost will be deducted from your refund
  • For change-of-mind returns or size exchanges, return shipping costs are the responsibility of the customer

Damaged or Incorrect Item

If you have received a damaged, defective, or incorrect item, please contact us at contact@rayneoflondon.com within 7 days of delivery with your order number and a clear photo of the item. We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, or altered
  • Items returned without original tags or packaging
  • Items returned without prior authorisation from our team

Late Returns

Returns requested after the 30-day window will not be accepted unless the item is faulty or does not match its description, in which case your statutory rights under the Consumer Rights Act 2015 still apply.

Contact Us

For any questions regarding your return or refund, please get in touch:

Store Name: Rayne of London
Company Name: Whristler Rose LLC
Business Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: contact@rayneoflondon.com
Phone: +44 7452750766
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (BST) | Saturday & Sunday: Closed