Refund policy

We want you to be delighted with every purchase from Muse Silhouette. If something isn't quite right, we've made the return process straightforward — your satisfaction matters to us.

Our 30-Day Return Policy

If you're not entirely satisfied with your order, you have 30 days from the delivery date to return it. Whether the fit isn't right or you've simply changed your mind, we're happy to help.

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition
  • Tags and original packaging must remain intact
  • Proof of purchase is required (your order confirmation email is sufficient)

To begin a return, email us at contact@musesilhouette.co.uk with your order number and reason for return. Our team will review your request and provide full instructions, including the correct return address.

Please do not send items back before receiving confirmation from us, as unauthorised returns may experience delays in processing.

Refunds

Once we've received and inspected your return, we'll process your refund within 10 business days to your original payment method. A confirmation email will follow once this is complete.

Please note:

  • Shipping is free on all orders — no restocking fees or hidden charges
  • Return shipping costs are the customer's responsibility for change-of-mind returns or size exchanges

Damaged or Incorrect Items

If your item arrives damaged or you've received the wrong product, please email us right away at contact@musesilhouette.co.uk with your order number and a photo of the item. We'll resolve this promptly and cover all return shipping costs in these cases.

Questions?

We're happy to help.
Email: contact@musesilhouette.co.uk
Phone: +44 7446376756
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM

Store Name: Muse Silhouette
Company Name: CP ASPIRE LIMITED
Company Number: 15897077
Company Address: C/O Cooper Parry Sky View, Argosy Road, East Midlands Airport, Castle Donington, Derbyshire, DE74 2SA, England

Every order from Muse Silhouette should feel effortless — thoughtfully chosen, simply delivered.