Terms of service
Rayne of London is the commercial name of Whristler Rose LLC. These Terms of Service govern your access to and use of the website rayneoflondon.com (the "Website"), owned and operated by Whristler Rose LLC, with registered office at 30 N Gould St, Ste R, Sheridan, WY 82801, USA, as well as all products and services offered through the Website.
Store Name: Rayne of London
Company Name: Whristler Rose LLC
Business Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Warehouse Address: Riyuexingcheng Business Center, 1138 South Changjiang Rd, Kunshan, Suzhou, Jiangsu, China
Email: contact@rayneoflondon.com
Phone: +44 7452750766
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (BST) | Saturday & Sunday: Closed
By visiting rayneoflondon.com or using any of its services, you confirm your acceptance of these Terms of Service. Please read them carefully before proceeding.
Rayne of London is an online women's fashion boutique offering a carefully curated selection of clothing and accessories. These Terms define the rights and obligations of both Rayne of London and its users, and supersede any prior arrangements unless otherwise agreed in writing.
This website is operated by Whristler Rose LLC. Throughout the site, "we," "us," and "our" refer to Rayne of London. Our store is hosted on Shopify Inc., which provides the e-commerce infrastructure enabling us to sell our products and services to you.
SECTION 1 — STORE TERMS
By using this website, you confirm that you are of legal age in your country of residence, or that you have obtained parental or guardian consent for any minor dependents using the site.
You agree not to use our products or services for any unlawful or unauthorised purpose. Any breach of these Terms will result in immediate termination of access to our Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to any person at any time and for any reason.
You may not reproduce, copy, sell, or exploit any part of the Services without our express written permission.
SECTION 3 — ACCURACY OF INFORMATION
We strive to keep the information on this website accurate and up to date, but we cannot guarantee its completeness or currency at all times. The content on this Site is provided for general informational purposes only. We reserve the right to modify any content at any time without obligation to update it.
SECTION 4 — PRICING AND SERVICE MODIFICATIONS
Prices are subject to change without prior notice. We reserve the right to modify, suspend, or discontinue the Service at any time without liability to you or any third party.
SECTION 5 — PRODUCTS
Some products may only be available through our website and in limited quantities. All products are subject to our Return Policy. We make every effort to display product colours and images accurately, but we cannot guarantee colour accuracy on all devices. We reserve the right to limit quantities or discontinue any product at any time.
SECTION 6 — BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order at our discretion. If an order is amended or cancelled, we will attempt to reach you via the contact details provided at the time of purchase. You agree to provide accurate and complete information for all transactions made through our store.
SECTION 7 — THIRD-PARTY TOOLS
We may offer access to third-party tools that we do not monitor or control. Such tools are provided on an "as is" basis without any warranties. Use of these tools is entirely at your own risk.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to external websites not affiliated with Rayne of London. We are not responsible for the content or accuracy of third-party sites and accept no liability for any damages arising from your use of them.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Rayne of London operates on the Shopify platform, which enables us to deliver our Services to you. All purchases are made directly with Rayne of London. By using our Services, you acknowledge that Shopify bears no responsibility for any aspect of your transactions with us. You expressly release Shopify and its affiliates from any claims arising from your purchases on our site.
SECTION 10 — PERSONAL INFORMATION
The handling of your personal information is governed by our Privacy Policy, which is available on our website.
SECTION 11 — ERRORS AND OMISSIONS
Our site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors and to cancel orders where information is found to be inaccurate, without prior notice.
SECTION 12 — PROHIBITED USE
You may not use this site or its content for unlawful purposes, to violate applicable laws or regulations, to infringe intellectual property rights, to harm or harass others, to submit false information, to upload malicious code, to collect other users' data, or to interfere with the security of the Service. Violations may result in immediate termination of your access.
SECTION 13 — DISCLAIMER OF WARRANTIES AND LIABILITY
We do not warrant that the Service will be uninterrupted, secure, or error-free. All products and services are provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, Rayne of London, its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service.
SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold harmless Rayne of London, Whristler Rose LLC, Shopify, and their respective affiliates, officers, employees, and agents from any claims, losses, or liabilities — including legal fees — arising from your breach of these Terms, your violation of any law, or your use of the Services.
SECTION 15 — SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be applied to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
SECTION 16 — TERMINATION
These Terms remain in effect until terminated by either party. We may terminate your access at any time without notice if we determine you have breached any provision of these Terms. You will remain liable for any amounts outstanding up to the date of termination.
SECTION 17 — ENTIRE AGREEMENT
These Terms of Service, along with any policies published on our website, constitute the full agreement between you and Rayne of London and govern your use of the Services, replacing any prior agreements or communications.
SECTION 18 — GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Nothing in these Terms affects the statutory rights available to you as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Any disputes arising from or relating to these Terms or your use of the Services shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
SECTION 19 — CHANGES TO THESE TERMS
We may update these Terms at any time by posting the revised version on our website. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms.
SECTION 20 — TAXES AND DUTIES
All prices displayed on our website include applicable taxes where required by law. For any questions regarding pricing or applicable charges, please contact us at contact@rayneoflondon.com.
SECTION 21 — RETURNS AND REFUNDS
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
Items must be unused, unwashed, with all tags attached and in their original packaging. Proof of purchase is required.
To begin a return, contact us at contact@rayneoflondon.com. Please do not send items back without first receiving confirmation from us — unauthorised returns will not be accepted.
Refunds are processed within 10 business days of receiving your return and issued to your original payment method. No restocking fees apply.
For damaged, defective, or incorrectly sent items, contact us immediately and we will resolve the issue at no cost to you.
SECTION 22 — CONTACT
For any questions or enquiries, please reach out to us:
Store Name: Rayne of London
Company Name: Whristler Rose LLC
Business Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: contact@rayneoflondon.com
Phone: +44 7452750766
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (BST) | Saturday & Sunday: Closed
The Rayne of London Team